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Service. We give it. We take it. Sometimes we forget that we have to give it. We think that we should always be on the receiving end.
When we are on the receiving end, we take the service for granted. We expect so much from the service that we forget about the person giving it.
How it Feels to be a Front Liner
It takes a lot to provide service especially if one has to be in the front line. There is always that one customer who won’t be happy with the service.
I know that for sure. After being in the front line for 15 years, I know how it feels when a customer complains. I also know how it feels to be sorry even it’s not my fault. I also know how it feels to be invisible.
I know that for sure. After being in the front line for 15 years, I know how it feels when a customer complains. I also know how it feels to be sorry even it’s not my fault. I also know how it feels to be invisible.
Yes, I came across a lot of customers who either ignored me or looked through me. They never bothered to look AT me, let alone, say thank you. In those days, I figured it was just part of the colorful world of customer service.
The Front Liners of Today
I thought I knew a lot about providing customer service. But considering what the front liners have to do today, I must admit that my knowledge of customer service is either outdated or limited.
These days, I am in total awe of the front liners who still come to work every single day to make sure the grocery stores are manned.
These are the front liners who smile behind their mask. These are the front liners who patiently assist each and every panic buyer in the grocery store. These are front liners who make sure every single thing we put in the cart gets to our car. These are the front liners who risk their lives every single day just so we could take home and store more grocery items at home.
These are the front liners who smile behind their mask. These are the front liners who patiently assist each and every panic buyer in the grocery store. These are the front liners who make sure every single thing we put in the cart gets to our car. These are the front liners who risk their lives every single day just so we could take home and store more grocery items at home.
These are the front liners of today and I have no idea how they can do their job gracefully.
The least we can do is to look at them straight in their eyes and say thank you.
To all the retail front liners out there most especially the ones from Rustan’s Katipunan …thank you and stay safe!
